Shipping & Returns
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Replacement & Return Policy
If you are not satisfied with your purchase of a product, please call 1-888-508-3960' for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA.
All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 25% open box restocking fee will be assessed on any opened hardware or accessory.
Items that have been used are not eligible for return. Our return policy does not apply to banner printing services or items that are custom built. Shipping costs are not refundable. The return must be shipped back to us at your cost, BannersNStands cannot pay for return shipments.
If an item is found to be defective or is not as described please call 1≠-888≠-508≠-3960 within 48 hours of the receipt of the product. BannersNStands will ship out a replacement product or make arrangements at our discretion.
Please contact us if you have further questions about our return or replacement policy.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.